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Boston Public Schools has partnered with Zūm to provide a new and improved platform for parents/guardians to track their student’s school bus. Download the Zūm App to view your student's school bus assignment, track rides in real time and receive alerts when the school bus is arriving, receive alerts in case of delays, and much more.

Transportation Request Forms

You can request changes to your child's transportation assignment through our Support Portal. Simply navigate to the Support Portalclick "New Support Ticket" and specify the type of change under "Ticket Type" and enter the requested information. 

  • Requests are not guaranteed approval.
  • If approved, the request does not carry over to the following school year and needs to be re-submitted. 
  • Processing time may take up to 2-3 weeks. We process requests in the order they are received.

For an interactive tutorial on how to submit a request form on our new support portal, click here

Forms

Can't find what you are looking for? Contact us at 617-635-9520, through our Support Portal, or by email at schoolbus@bostonpublicschools.org

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