Boston Public Schools has partnered with Zūm to provide a new and improved platform for parents/guardians to track their student’s school bus. Download the Zūm App to view your student's school bus assignment, track rides in real time and receive alerts when the school bus is arriving, receive alerts in case of delays, and much more.

Contact Us

BPS Transportation works hard to provide excellent service for students and families. Families can contact the Transportation Department in a number of different ways:

• Support Portal: Our Support Portal provides information on our policies and FAQs, and also allows families to enter and check support tickets (for questions, complaints, or transportation assignment change requests). Families can access our Support Portal at bostonpublicschoolshelp.freshdesk.com/support/home. This is the best channel to communicate any non-urgent questions or concerns. Your ticket will automatically be directed to the right team member, and we will generally respond within 7-10 days at the most, if not sooner.

• Transportation Hotline: Our Transportation Hotline number is 617-635-9520. The Transportation Hotline is open for students and families from 6am-7pm on days that school is in session. In addition, the hotline is open for limited hours on school vacations, typically from 9am-5pm. We have Customer Service Representatives available to speak to parents in multiple languages. If we do not have a Customer Service Representative available in your preferred language when you call in, we will arrange for someone to call you back.

• Email: You can email us at schoolbus@bostonpublicschools.org. A team member will generally respond within 2-3 days.

• Have a question or comment about electric school buses? Email us: Electric-school-bus@bostonpublicschools.org