We're working hard to improve our service for families and students. Please check out our Transportation Support Portal, where you can find information on our policies and FAQs and enter and check support tickets. Additionally, you can chat with a Customer Service Representative by clicking the blue icon at the bottom right-hand corner of the page.
BPS Transportation works hard to provide excellent service for students and families. Families can contact the Transportation Department in a number of different ways:
- Support Portal: Our Support Portal provides information on our policies and FAQs, and also allows families to enter and check support tickets (for questions, complaints, or transportation assignment change requests). Families can access our Support Portal at bostonpublicschoolshelp.freshdesk.com/support/home. This is the best channel to communicate any non-urgent questions or concerns. Your ticket will automatically be directed to the right team member, and we will generally respond within 7-10 days at the most, if not sooner.
- Transportation Hotline: Our Transportation Hotline number is 617-635-9520. The Transportation Hotline is open for students and families from 6am-7pm on days that school is in session. In addition, the hotline is open for limited hours on school vacations, typically from 9am-5pm. We have Customer Service Representatives available to speak to parents in multiple languages. If we do not have a Customer Service Representative available in your preferred language when you call in, we will arrange for someone to call you back.
- Chat Feature: Parents can also contact us using our chat feature, which is available on our Support Portal. Parents can access the chat feature by going to our website or Support Portal and clicking the blue icon at the bottom right-hand corner of the page. The Chat Feature is open for students and families from 6am-7pm on days that school is in session.
- Email: You can email us at firstname.lastname@example.org. A team member will generally respond within 2-3 days.