We're working hard to improve our service for families and students. Please check out our Transportation Support Portal where you can find information on our policies and FAQs as well as enter and check support tickets. Additionally, you can chat with a Customer Service Representative by clicking the blue icon at the bottom right-hand corner of the page.
2022-23 Transportation FAQ
Below you will find answers to frequently asked questions about the steps BPS Transportation is taking this upcoming school year. In addition, families can contact us by:
- Calling the Transportation Hotline at 617-635-9520
- Using the chat function by clicking the blue icon at the bottom right-hand corner of the page
- Emailing email@example.com
- Entering a ticket in our new Support Portal
Transportation Support Portal
In our Support Portal, you're able to do all of the following:
- Submit request forms
- Create support tickets
- Read our policies & procedures
- Chat with a Customer Service Representative Live
- and more!
Click Here for our Support Portal
Click Here for an Interactive Tutorial on how to submit a ticket
How will the Orange Line shutdown impact families?
I heard BPS is experiencing a shortage of school bus drivers. How will this impact my student's bus service?
When will I receive my child's new Transportation Assignment?
When will my child receive their M7 Tpass?
What if I want to change my child's transportation assignment?
What if I don’t feel comfortable having my child(ren) ride the bus?
I originally opted out of transportation, but now I need transportation services. What do I do?
Where can I find the answers to additional questions about my child(ren)’s transportation?
Can't find what you are looking for? Contact us at 617-635-9520 or firstname.lastname@example.org