Transportation staff, bus drivers, students and parents all have important roles in the safe operation of our school transportation system. Please review the roles and responsibilities for each listed below.
Boston Public School buses are allowed a 10-minute window to arrive before or after the scheduled pick up time.
Students are expected to be at the bus stop ten minutes prior to the pickup or drop off time scheduled.
Students/Parents must be visible at the bus stop, not waiting inside the home or car. Drivers may bypass a stop if they do not see any student/parent waiting.
Bus Drivers are not allowed to blow the horn at bus stops.
If you believe your child’s bus stop was missed, please call 617-635-9520 and a customer service representative will assist you. If they verify your stop was not serviced, a backup bus will be granted.
Backup buses are not available immediately and are sent out upon availability after 9:30 am.
PM Drop Off
School staff members are responsible for placing students on the correct bus during dismissal time.
The school staff is responsible for releasing drivers from school. Bus drivers should not be leaving without being cleared to do so by school staff.
Corner stop students can get off the bus at their assigned bus stop without a parent/guardian present if they feel comfortable doing so. Drivers cannot keep students onboard against their will if the bus is at the assigned stop.
If a child does not see a parent/guardian at the stop and informs the driver they do not feel comfortable getting off the bus, the driver cannot force the child to get off.
If a parent/guardian is not present and a student does not feel comfortable getting off the bus, the child will remain on board as the driver continues the route while we try to contact a parent/guardian.
Door to Door students cannot be let off the bus without a parent/guardian present under any circumstances.
If your child is receiving door to door bus service and you’d like for them to get off the bus alone, please send us an email or letter stating so in writing.