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We're working hard to improve our service for families and students. Please check out our Transportation Support Portal where you can find information on our policies and FAQs as well as enter and check support tickets. Additionally, you can chat with a Customer Service Representative by clicking the blue icon at the bottom right-hand corner of the page.
Transportation Request Forms
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You can request changes to your child's transportation assignment through our Support Portal. Simply navigate to the Support Portal, click "New Support Ticket" and specify the type of change under "Ticket Type" and enter the requested information.
- Requests are not guaranteed approval.
- If approved, the request does not carry over to the following school year and needs to be re-submitted.
- Processing time may take up to 2-3 weeks. We process requests in the order they are received.
For an interactive tutorial on how to submit a request form on our new support portal, click here.
Forms
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Alternative Request Forms
Alternative Request Forms are used to request your child is picked up and/or dropped off at an alternate address including before/after school programs, a babysitter's home, etc. This can be requested even if a student is not eligible for transportation between home and school.
PLEASE NOTE:
- These requests are not guaranteed approval and may be denied.
- If approved, your request will not carry over to the following school year and needs to be resubmitted as needed.
- Alternative assignments remain in effect on early release days. Parents are responsible for making arrangements as needed.
- Alternative assignments can only be assigned M-F, not specific days in the week.
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Bus Stop Change Request Forms
Bus Stop Change Request Forms are used to request a new corner stop for your child due to distance or safety reasons. Bus stop change requests will only be reviewed for stops greater than 0.25 miles from the student's home address. Please note that corner stops may be up to 1/2 mile from the student's home address and bus stop change requests are not guaranteed.
PLEASE NOTE:
- These requests are not guaranteed approval and may be denied. Change requests for stops less than 0.25 miles from the student's home address will only be reviewed in case of verified safety concerns.
- If approved, your request will not carry over to the following school year and needs to be resubmitted as needed.
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Sibling Ridership Request
Sibling Ridership Request Forms are used if you have 2 or more children going to the same school & living at the same address and you would like for them to ride the bus together. At least one of the students must be eligible for transportation for us to review this request and there must be available capacity on the bus.
PLEASE NOTE:
- These requests are not guaranteed approval and may be denied.
- If approved, your request will not carry over to the following school year and needs to be resubmitted as needed.
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Waiver for Bus Transportation (instead of MBTA)
Waiver for Bus Transportation Request Forms is used if your child is a 7th or 8th grade student who is assigned a T Pass, and you’d like to request yellow bus service instead.
PLEASE NOTE:
- These requests are not guaranteed approval and may be denied.
- These requests can only be made for 7 & 8th graders, not 9-12th graders.
- These requests will only be approved if there is an existing corner stop in the area of the home and there is an available seat on the bus.
- If approved, the existing bus stop can be up to a mile away from the home address.
- If approved, your request will not carry over to the following school year and needs to be resubmitted as needed.
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MBTA 6th Grade Opt In
MBTA 6th Grade Opt-In forms are used if your child is assigned to a yellow bus, and you’d like to request an M7 T Pass instead. Please note that K-5th grade students cannot receive an M7.
PLEASE NOTE:
If your request is approved, you cannot revert back to yellow bus service within the same school year.
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Opt-Out Form
Opt-Out Forms are used to inform us if you do not require transportation services for your child.
PLEASE NOTE:
If you’d like to Opt back into transportation services at any time, please notify us in advance by completing a Reinstatement Form. Reassignment of yellow bus service may take up to 3 weeks.
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Transportation Reinstatement Form
Transportation Reinstatement Forms are for families who previously opted out of bus transportation for their student and now want to restart it. Please fill out this form to request that transportation services be reinstated for your child.
PLEASE NOTE:
- This form will only be approved if your child is eligible for transportation.
- Reinstatement of bus service will take 10-15 days in most cases. You will receive a notification of your student's new bus assignment in the mail when it is ready.
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Can't find what you are looking for? Contact us at 617-635-9520 or schoolbus@bostonpublicschools.org