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We're working hard to improve our service for families and students. Please check out our new Transportation Support Portal where you can find more information on all our policies and FAQs as well as enter and check support tickets. Additionally, if you would like to chat with a Customer Service Representative, you can access our new chat feature by clicking the blue icon at the bottom right-hand corner of the page.
Transportation Request Forms
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You can request changes to your child's transportation assignment through our new Support Portal. Simply click "New Support Ticket" and specify the type of change under "Ticket Type".
- Requests are not guaranteed approval.
- If approved, the request does not carry over to the following school year and needs to be re-submitted.
- Processing time may take up to 2-3 weeks.
For an interactive tutorial on how to submit a request form on our new support portal, click here.
Forms
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Alternative Request Forms
Alternative Request Forms are used to request your child is picked up and/or dropped off at an alternate address including before/after school programs, babysitters home, etc.
PLEASE NOTE:
- These requests are not guaranteed approval and may be denied.
- If approved, your request will not carry over to the following school year and needs to be resubmitted as needed.
- Alternative assignments remain in effect on early release days. Parents are responsible for making arrangements as needed.
- Alternative assignments can only be assigned M-F, not specific days in the week.
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Bus Stop Change Request Forms
Bus Stop Change Request Forms are used to request a new corner stop for your child due to distance or safety reasons.
PLEASE NOTE:
- These requests are not guaranteed approval and may be denied.
- If approved, your request will not carry over to the following school year and needs to be resubmitted as needed.
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MBTA Waiver Request
MBTA Waiver Request Forms are used if your child is assigned a T Pass and you’d like to request yellow bus service instead.
Unfortunately due to the circumstances of Covid-19, we are unable to accept these requests for this school year due to limited bus capacities.
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Transportation Reinstatement Form (SY20-21)
Transportation Reinstatement Forms are for families who previously opted out of bus transportation for their student and now want to restart it. Please fill out this form to request that transportation services be reinstated for your child.
PLEASE NOTE:
- This form will only be approved if your child is eligible for transportation.
- Reinstatement of bus service will take 10-15 days in most cases. You will receive a notification of your student's new bus assignment in the mail when it is ready.
- This form is for SY20-21 only
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Can't find what you are looking for? Contact us at 617-635-9520 or schoolbus@bostonpublicschools.org