A key component of a technology integration plan is developing a system of support to ensure tools are maintained and functional for classroom use for innovation to thrive. Users need just-in-time support for troubleshooting problems to ensure functionality and usability by teachers, staff, and students.
BPSTechnology strives to provide a support structure that is reliable, trustworthy, and transparent. Protocols in place include remote call-in support, area-based technicians, and a variety of digital resources. However, with the vast increase of technology over the years, it is recommended that schools also establish an internal system of support.
Support can take on many forms. Examples include establishing internal procedures, creating digital support resources, building the capacity of users, scheduling support hours, hiring a specialist, and even instituting a student tech team. In recent years, programs have enabled schools to develop Student Tech Teams, a great way to empower and develop student skills that provide tier 1 school-based support and foster workforce skills. Students also help prevent problems by being the eyes and ears on the ground!
Explore district and school-based technology management and support resources as well as how to get started building a Student Tech Team.
Learn how implementing a Student Tech Team can support your technology implementation.
(Video Length: 5 minutes)
Designate a technology point of contact or team to manage technology operations, documents, and ongoing communications, i.e., stipend teacher, coach (full time or stipend), full-time technology position (Technology Directory), or Student Tech Team.
Complete and maintain a school-wide technology inventory and asset tagging system.
Develop school-based Device Care and Maintenance processes for:
- Usage, i.e., cart sign out, charging, updates
- Securing/storing equipment
- Repair and warranty
- Reporting damaged, lost, or stolen equipment
Designate student helpers or tech team:
- Identify students in every class who can learn basic troubleshooting
- Develop support resources
Develop a student tech team course curriculum.
Develop a ticketing system and check regularly for common issues that could be prevented.
Utilize agreed-upon communication channels such as a newsletter (for updates), Google Drive/Site (to serve as a resource hub), or Workplace group (for communication and sharing).