• SchoolMessenger

    Never miss a message from your child's school!

     

    Did you know that SchoolMessenger, the system that is used by all BPS schools to send calls & emails, has a parent portal? You can use the portal to set your communication preferences, read through past messages, and even listen to voicemails sent by BPS. Creating an account is fast, easy, and free!

To Get Started:

  • How to create an account with SchoolMessenger:
    1. Visit the InfoCenter website (https://go.schoolmessenger.com) or download the app below.
    2. Click the Sign-Up button and enter your email address that is on file with your child's school.
    3. Choose a password and click "Create a new account" 
     
    Apple Store
    Google Play
     
     
  • Which phone number and/or email address is listed for my student?

  • I do not have a child in the Boston Public Schools but I keep receiving phone calls; how do I stop receiving calls?

  • I received a text message to opt-in to text messages. How should I respond? 

  • How do I STOP receiving text messages?

  • There are two SchoolMessenger apps in the App Store; which one should I use?

  • Troubleshooting tips

    If you are not receiving messages from your child's school, here are a few things that might be causing the problem;

    1. Outdated contact information (most common)

    The first thing to check is what phone number & email address your child's school has on file. You can do this yourself by logging into Aspen (sis.mybps.org) or SchoolMessenger (go.schoolmessenger.com) and checking what information is listed. Aspen requires a verification code from your child's school for security reasons, but you can login to SchoolMessenger by creating an account with your email address. If the email address matches what is on file with your child's school, you'll see all of your past messages immediately. You can also click the Preferences menu to see your phone number and email address on file. If this information is not correct, contact your child's school to let them know of your correct phone number & email address.

    2. Opt-Out

    Sometimes a parent might opt-out of text messages without realizing that you're opting out of all messages from BPS. To opt back into text messages, just send the word YES to 67587

    3. Parent/Guardian Status

    BPS automatically notifies contacts listed as a parent or guardian of a student. We keep records of other contacts in case of an emergency, but only parents/guardians receive regular calls, emails, and text messages.

    4. Split Contacts

    In rare circumstances, you may not be listed as the parent/guardian for all of your students. When this happens, you can call our service desk at 617-635-9200 and we can merge your contact records so that you see all of your students under the same account. This allow helps with future updates so that one school can update your phone/email address and it will update across all of our schools/systems.

    5. Surveys/Permission

    There are some systems that only allow one parent/guardian to respond at a time. For example, our system that collects permission for field trips and COVID testing only allows one parent to reply. This is to prevent conflicting replies from different parents. SchoolMessenger (the system that sends calls/texts/emails) will send to all parents/guardians on file, though.