Problem Solving

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If you have a school-related problem, we want to help solve it. For the fastest resolution to your problem, please call the individuals or offices below in the order listed. If possible, send a written description of your problem. Write down the name of everyone you speak with and keep all documents and letters related to your problem.

Issues About Your Child’s Learning

1. Teacher
2. Principal or Headmaster
3. Academic Superintendent*

General School Issues

1. Principal or Headmaster
2. Academic Superintendent*
3. Superintendent’s Ombudsperson, 617-635-6995

School Governance (Parent & School Site Councils)

1. Principal or Headmaster
2. School, Family & Community Engagement, 617-635-7750
3. Asst. Superintendent for Family & Student Engagement, 617-635-9661

Discipline

1. Principal or Headmaster
2. Academic Superintendent*
3. Superintendent’s Office, 617-635-9050

Transportation

1. Principal or Headmaster
2. Transportation Department, 617-635-9520

Safety

1. Principal or Headmaster
2. Academic Superintendent*
3. 1-877-SCH-SAFE, confidential safety “tip” line

School Assignments, Transfers, and Waiting Lists

1. School Hot Line, 617-635-9046
2. Family Resource Centers
3. Enrollment Services, 617-635-9501
   REMEMBER: Principals and headmasters can’t make or change school assignments or guarantee that your child can attend a certain school.

Residency Policy

1. Family Resource Centers
2. Superintendent’s Ombudsperson, 617-635-6995

English Language Learners

1. Teacher
2. Principal or Headmaster
3. School, Family & Community Engagement, 617-635-7750
4. English Language Learning, 617-635- 9435

Special Education

1. Teacher
2. Principal or Headmaster
3. School, Family & Community Engagement, 617-635-7750
4. Cluster Assistant Program Director (APD) for Special Education, 617-635-8599
5. Special Education Office, 617-635-8599

* Boston schools are organized into groups: elementary, K-8/middle, high, and pilot schools. Each group is supervised by an Academic Superintendent and Assistant Superintendent (two of each for elementary schools).

Questions and concerns about policy matters (which apply to the entire school system rather than a particular student or school) may be directed to the School Committee office.

Read the BPS Code of Discipline for rules about student behavior.